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How Fast is Fast Enough: New research shows how fast companies have to respond in social media

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Customers want an answer, and they want it now! New research from Jay Baer – included in his best-selling book about customer service – Hug Your Haters – shows precisely how fast companies need to respond to consumer questions and complaints on Twitter, Facebook, Instagram and beyond. This presentation and the corresponding research is a must for anyone in customer service, social media, digital marketing, customer success, and all business owners and managers that care about customer service, customer experience, customer retention, and customer satisfaction.

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